| Q. Do I really need
mold inspection software?
Q. Why should I choose MoldTech®?
Q. My brother-in-law could build an
Access database for me, why should I buy MoldTech®?
Q. How long will it take to learn
to use MoldTech®?
Q. I'm not very comfortable with computers
will learning to use MoldTech® drive me crazy?
Q. What equipment do I need to use
MoldTech® and how much will it cost?
Q. I have a slower, older computer.
Why can't I use that?
Q. What about upgrades?
Q. What can I expect in terms of technical
support?
Q. Do I have to be on the Internet
or connected to a MoldTech® server to use MoldTech®?
Q. Can I use MoldTech® on my Windows
98 computer?
Q. Is MoldTech® compatible with
my Palm PDA?
Q. Can I share my MoldTech® with
my partners or employees?
Q. Can I network MoldTech® to accommodate
multiple users?
Q. Do I have to pay on a per-use basis
or for each report I print out?
Q. What if I want to change the language
in the MoldTech® reports?
Q. What if I a client wants just sampling,
not a full inspection?
Q. Can MoldTech® make my business
lawsuit-proof?
Q. I am new to mold inspection, will
MoldTech® be difficult for me to use?
Q. I am an experienced inspector, how
will MoldTech® support me?
Q. I am an industrial hygienist, how
can MoldTech® work for me?
Q. What industry standards does MoldTech®
adhere to?
Q. Can using MoldTech® help me
get insurance for my business?
Q.
Do I really need mold inspection software?
A. Only if you want to decrease your time-per-job, increase your
efficiency and improve your presentation to your clients and your
competitors. If you like doing things the hard way and using more
of your time and energy while doing it, then MoldTech® probably
isn't for you.
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Q.
Why should I choose MoldTech®?
A. MoldTech® is the industry’s best-selling mold inspection
software. MoldTech® was developed over two years by a team of
professional mold inspectors, information designers, systems analysts,
graphic designers, attorneys (to review report text,) and programmers
working together to create a product that is logical, easy-to-use,
customizable and powerful. MoldTech® sets the standard for all
other mold inspection software products.
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Q.
I could build an Access database myself, why should I buy MoldTech®?
A. You might have the skills to build your own car, too, but do
you want to drive a jalopy or a Mercedes-Benz? MoldTech® is
not an Access database. It was not built in someone's spare time
between mold inspections. It is a full-featured software application
that includes a fully developed PDA application module and a substantial
report generator module for your PC. MoldTech® represents a
tremendous investment in both time and money. A team of sixteen
software professionals, information developers, graphic designers,
engineers, attorneys (to review report text,) and mold inspection
professionals worked for almost two years to create a powerful,
logical, useful software package for the mold inspection industry.
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Q.
How long will it take me to learn to use MoldTech®?
A. MoldTech® is designed to be both logical, intuitive and self-instructive.
Most people with minimal computer experience learn to use MoldTech®
in a under an hour.
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Q.
I'm not very comfortable with computers will learning to use MoldTech®
drive me crazy?
A. Most software for small industries is designed by programmers
who think everyone understands computers the way they do. MoldTech®
was programmed by programmers, but it was designed by experienced,
professional information designers who study how people think, work
and learn. MoldTech® is designed to put a tremendous amount
of power at your fingertips in a way that is easy-to-learn and comfortable-to-use.
The screens are uncluttered, large enough to read and are very,
very intuitive. Unlike so many software applications, MoldTech®
makes sense. We have never had a user who didn't begin feeling comfortable
using MoldTech® by the time they were finished with the first
tutorial in the User Manual.
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Q.
What equipment do I need to use MoldTech® and how much will
it cost?
A. The only requirements are a PDA and a PC. The PDA (Personal Digital
Assistant or handheld computer) must be a PocketPC Handheld PDA
(such as the Dell Axim X30) running Windows Mobile (First or Second
Edition) PocketPC OS. The PDA should be at least 280MHz and have
at least 32mb of RAM/ROM. A PDA is mandatory to use MoldTech®.
Note: MoldTech® is not currently compatible with the Palm OS.
You also need a Windows XP desktop or laptop computer
of at least 1.7 GHz, with a minimum 256 RAM and 50MB of hard drive
space available.
There’s no need to buy a PDA that costs more than $250 (the
Dell Axim X30 is $199) and you can find deals on PC computers for
less than $500. Also, if you want to include photos in your reports,
we recommend at least a 2 megapixel digital camera (but anything
over 3 megapixels is overkill) or you can use a film camera and
scan the photos or have the photos printed onto CD. So, if you currently
don't have anything (or everything you have is really old and not
up to the job) you can get all of the equipment you'll need for
around $1000.
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Q.
I have a slower, older computer. Why can't I use that?
A. A faster computer is more a requirement of the PDA than of MoldTech®.
Our software will run just fine on a slower computer. The PDA, which
normally takes a few seconds to upload to the PC, could take ten
minutes or more, if it uploads at all on an machine under 1.7 Ghz.
If you consider you computer a business asset (which you should),
then you should be using one that is suited to the tasks of running
your mold inspection business. Just a few inspections with the MoldTech®
system will pay Back the cost of both the software
and any equipment upgrades you make.
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Q.
What about upgrades?
A. Core Environmental, the makers of MoldTech®, is serious about
the quality of our products. We are constantly looking for ways
to improve our software tools. Incremental Upgrades address any
bugs and functionality issues that may be present in the current
version. Incremental Upgrades are always free to MoldTech® registered
users.
When substantial new features are added, these are released as
Full Version Upgrades and are offered at significant discount to
registered MoldTech® users, just like any other software program
such as Quicken or Word.
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Q.
What can I expect in terms of technical support?
A. At Core Environmental we are serious about customer support.
Along with free telephone technical support if you need it, your
MoldTech® user manual is well-written and comprehensive, providing
you with installation guidance, usage instruction and user tutorials.
Our website also growing everyday to provide you with more technical
support information and options, guided tutorials and tips on ways
to use MoldTech® more effectively in your business.
We are so committed to customer support that we
even give away our User Manual so you can see how helpful it is
(and how easy-to-use and powerful MoldTech® is) before you buy.
Click here to download your own copy of the MoldTech® User Manual.
(Sharpe: please link to Manual download.)
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Q.
Do I have to be on the Internet or connected to a MoldTech®
server to use MoldTech®?
A. No. Unlike some other inspection software applications, we do
not monitor your use or require you to connect to our servers while
using MoldTech®. You do need an Internet connection for your
computer, but only to register your MoldTech® Software. After
you register, you will never connect to our server again.
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Q. Can I use MoldTech®
on my Windows 98 computer?
A. MoldTech® is designed to take utilize the most current technology
available. You will need to upgrade to Windows XP to take advantage
of the power and
features of MoldTech®.
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Q.
Is MoldTech® compatible with my Palm PDA?
A. No, MoldTech® was developed to take advantage of the speed
and power of the Pocket PC and does not work on the Palm OS.
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Q.
Can I share my MoldTech® with my partners or employees?
A. Yes, you can, but because MoldTech® is a professional-use
software, a single-user license gives you the right to install MoldTech®
on only one computer and connected PDA. So, if you are sharing the
same equipment you can share MoldTech®. If you would like to
install MoldTech® on multiple computers you will have to buy
one for each computer. Volume discounts are available in quantities
over twenty.
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Q.
Can I network MoldTech® to accommodate multiple users?
A. No. Though there are plans to develop a network version in the
future, currently your options are to purchase a single-user license
for use on one computer and one linked PDA or to purchase several
copies, allowing you to install MoldTech® on multiple computers
and their linked PDAs.
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Q.
Do I have to pay on a per-use basis or for each report I print out?
A. Unlike other inspection software packages, MoldTech® does
not charge on a per-use or per-report basis. You buy it, you own
it, use it as much as you want.
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Q.
What if I want to change the language in the MoldTech® reports?
A. All text in a report is fully editable. You can change all or
part of any text in a report.
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Q.
What if I a client wants just sampling, not a full inspection?
A. Once again, MoldTech® adapts to your needs. Quickly input
chain-of-custody and sampling information, then use MoldTech®
to generate a report that outlines the scope of services provided
and includes a sampling inventory.
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Q.
Can MoldTech® make my business lawsuit-proof?
A. If used as recommended, MoldTech® provides you with excellent
documentation about each inspection including information regarding
the client, the property, conditions affecting or limiting the inspection,
and all of the issues identified and samples taken during the inspection.
Additionally, by providing your clients with a clear, comprehensive
report that avoids the use of inflammatory language, there are fewer
opportunities for miscommunication or confusion on the client's
part.
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Q.
I am new to mold inspection, will MoldTech® help me become a
better inspector?
A. MoldTech® is designed to support new mold inspectors by guiding
you through each step of the inspection process. MoldTech® helps
you learn where to look and what to look for. When you are ready
to generate a report, MoldTech® takes the issues you have identified
during the inspection and converts them into a professionally-written
report that defines the issue and makes recommendations for corrections.
As you become more confident in your skills as a mold inspector,
MoldTech® will continue to support you by adapting to your working
style and inspection techniques.
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Q.
I am an experienced inspector, how will MoldTech® support me?
A. MoldTech® is designed to adapt to the way you work. More
experienced inspectors can customize both the MoldTech® inspection
process and the report generated. MoldTech® doesn't get in your
way, it's designed to support you in your process.
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Q.
I am an industrial hygienist, how can MoldTech® work for me?
A. MoldTech® offers you the ability to customize the inspection
and documentation process to suit your needs and requirements. MoldTech®
keeps track of chain-of-custody information as well as providing
you the ability to quickly and easily include photographs in your
reports. By providing you with an adaptable, pre-formatted report,
MoldTech® frees you from the hassles of formatting reports and
photos so you can concentrate on what you do best.
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Q.
What industry standards does MoldTech® adhere to?
A. MoldTech® was designed to meet or exceed all published standards
regarding mold inspection, including the New York Guidelines, the
IICRC S520 Mold Remediation Standard and those published in the
report "Guidance for Clinicians on the Recognition and Management
of Health Effects related to Mold Exposure and Moisture Indoors,"
published by the Center for Indoor Environments and Health at UConn
Health Center with a grant from the Environmental Protection Agency
(the EPA.) Additionally, MoldTech® supports the protocols established
by the Environmental Solutions Association (ESA), the Indoor Environmental
Standards Organization (IESO), and the International Association
of Mold Management (IAMM). MoldTech® is
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Q.
Can using MoldTech® help me get insurance for my business?
A. MoldTech® is an Environmental Solutions Association (ESA)
Approved Alliance. By using MoldTech® you are conforming to
the standards and protocols established by the ESA (the Environmental
Solutions Association). Joining the ESA, becoming certified through
their training and conforming to ESA protocols in your business,
you can become qualified for E&O/Liability insurance through
an ESA Alliance Partner.
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